Return & Refund Policy

1. All Sales Are Final

We do not accept returns or offer refunds for any products purchased through our website, www.elcamellosupply.com, or directly from our warehouse, unless the product is damaged during delivery.

2. Damaged Products

If you receive a product damaged upon delivery, please contact us immediately. To initiate a claim:

• Timeframe: Notify us within 48 hours of receiving your order.
• Contact Information: Email elcamellodistribution@gmail.com or call (209) 933-1634.
• Required Documentation: Provide clear photographic evidence of the damage and include your order number.

Upon verification, we will assess the situation and, at our discretion, provide a replacement or refund. Products must be unused and in their original packaging to qualify.

3. In-Warehouse Purchases

• Policy: All sales are final.
• Exceptions: Returns are accepted only if the product is damaged at the time of purchase.
• Proof of Purchase: A valid receipt or proof of purchase is required for any claims.

4. Exceptions

This policy does not affect your statutory rights. Depending on your location, consumer protection laws may entitle you to a refund or exchange under specific circumstances. Please consult your local laws for guidance.

5. Contact Us

If you have any questions or concerns about our Return & Refund Policy, please contact us: